Global Device Repair Services
We welcome mail-in repairs from other countries, but kindly review the following guidelines carefully to prevent any potential customs-related problems, like taxes, parcel retention, or rejection.
I presume you’re considering sending it to us for either logic board repair or data recovery. For tasks like screen repairs or other minor fixes, these can typically be handled by technicians in your country with basic tools, so our services are primarily specialized in logic board repair.
Two options before you send out the device
To prevent tax duty charges, make sure to follow all the steps outlined in either of the options below.
Missing any of the steps below may result in the parcel being held by customs, either ours or yours custom.
Option 1 (Housing with the motherboard)
1. Remove the battery
In our country, courier services do not permit the shipment of devices with batteries. Therefore, kindly remove the battery from your device before sending it to us for repair. You can reattach the battery once your repaired device is returned.
However, removing the battery is not a simple task and amateurs inadvertently damage other components, such as the screen or flex cables. It’s advisable to seek a qualified technician to safely remove the iPhone battery on your behalf, and carefully keep the battery yourself.
Tips:
If you do not have a trusted technician, it is recommended to look for someone who can do the repair face-to-face to avoid the possibility of someone swapping parts out of your dead iPhone. Always keep the device within your sight during this process.”
2. Remove the LCD screen
To avoid Malaysia Customs tax, please remove the LCD/OLED screen from the device before shipping it. By sending the device without the screen, it won’t be classified as a complete unit.
If the screen is not removed, Customs or the courier may impose charges before releasing the parcel, which you will be responsible for covering.
Tip: If you need to send the screen separately for us to inspect, consider placing it in a separate box within the parcel. This will give the appearance of a disassembled device and help prevent Customs-related issues.
I repeat again, please do not assemble the screen if you want to ship the screen.
Option 2 (Only the motherboard)
Find a trusted technician and request them to remove the logic board for you. Sending only the logic board without the housing is the best approach to avoid any potential complications, as previously discussed.
Packing Box tips
Warp and pack it very securely to prevent damage during shipping.
Do not just put it in an envelope; find a sturdy box and fill it with plenty of padding, such as newspapers or bubble wrap.
I DO NOT recommend using the original iPhone box for shipping, as it may attract thieves.
Payment Options
We accept payments through PayPal and Cryptocurrency (Crypto) in USD. Please contact us for a repair price estimate before shipping. The owner covers the transaction commission.
Please note that there will be an additional 5% fee for payments made via PayPal
Return shipping is not free
You can find the return shipping fee by visiting the websites of DHL or FedEx.
If you’d like a more economical choice like a local courier service in your country, kindly share your country and postal code with us, and we’ll help you explore those options.
However, please be aware that national postal services are typically slower, and it might take several weeks for the package to arrive.
For the fastest shipping, we recommend DHL; they are known for their efficient service.
When to pay?
You’ll settle the payment after we’ve completed the repair on your device. Typically, we’ll provide you with a video of the repaired device as a preview. Afterward, we’ll send you an invoice to request payment before shipping it back to you.
Contact us by using WhatsApp for the fastest reply.
We do not check our email every day, so it is unlikely that inquiries sent by email will be replied to on the same day. Therefore, we recommend that you contact us via WhatsApp for a faster response.
Full Address
Receiver Name: iPhone Service (Mr.Lai)
Address: 8-1, Jalan Medan Taming 3B, Pusat Perniagaan Taming Jaya 1
Area / Post Code: 43300
City / Town: Seri Kembangan
State: Selangor
Country: Malaysia
Contact number: +6016-3347333
Email: info@iphone-repair.my
Read Before You Ship:
1. Avoid Tax
To avoid customs tax, please make sure the item description is filled as “spare part” or “motherboard” with a low declared value (must be below RM500 or under USD 100).
If you forget and Malaysia Customs charges tax, you must pay it first. We will not cover it—because if the damage is beyond repair, we can’t guarantee you’ll reimburse us for the tax.
2. Getting Back Data
We assume you only want data recovery from the motherboard. You have two options:
Option 1: Ship Back the Repaired Motherboard
Once repaired, we ship the motherboard back to you so you can reassemble it. This works if the board powers on and connects to a PC for backup.
However, we are not responsible for any issues with your battery, screen, or other parts—especially since you dismantled and only sent us the motherboard.
Option 2: iCloud Backup (No Return Shipping Needed)
We assemble the board into our own housing, turn it on, and back up everything to iCloud. You must first purchase enough iCloud storage.
Payment is required before we perform the backup. Once done, you can restore everything to another iPhone using the same Apple ID.
Important: Do not use your Apple ID on another device before the new backup is completed. If your new iPhone is already logged in, sign out and erase it first, or the backup may get corrupted when syncing.
This option is cheaper since we don’t need to return the device. However, the iCloud space must be purchased by the owner through their own Mac or iPhone. We do not assist with iCloud purchases.
Regardless of the option, we will send you a screenshot showing the motherboard powered on and confirming your photo albums—but we will need your password to do this. We only ask for the password once we confirm the board can power on.
3. Privacy
If you’re concerned about privacy and can’t share the password, we won’t be able to confirm if the data is complete. In that case, please don’t send it to us—you can look for someone else.
4. Which Data Can Be Recovered?
We cannot selectively recover specific data. Once the motherboard is repaired and powers on, everything will be there exactly as it was before the damage—nothing will be missing.
However, we have no control over how the backup syncs back to your iPhone, especially when using iCloud. We can only guarantee that original Apple apps like Contacts, Notes, and Photo Albums can be uploaded to iCloud.
Third-party apps may not fully back up to iCloud, or may not transfer properly to another device—especially apps with encryption like banking apps or secure logins.
If recovering those apps is important to you, then you should choose Option 1, where we ship the repaired motherboard back to you for full manual backup.